Terms & Conditions

ONLINE STORE

Merchandise

In addition to curating a unique selection of products, Paper Place takes pride providing exceptional customer service. Our website will give you a taste of what we offer in-store. We encourage you to visit our store in-person to experience who we are and why we have been Austin's favorite stationers for over 40 years!

 

We work hard to ensure the accuracy of displaying in-store/in-stock items on our website but, despite our best efforts, we are a small business run by humans. Please contact the store if you are interested in a specific item on our website. Our team will gladly check to confirm availability. We appreciate your understanding.

 

If we are out of stock, we are happy to reorder the item(s) and contact you upon arrival. In some cases we can make special orders for items we do not normally carry. Special order items will be paid for before order is placed, including tax and shipping. Please note, shipping times and costs provided are an estimate and may vary. 

Privacy

We value you as a customer and are committed to protecting your privacy. The information you provide is used solely for the purpose of streamlining your shopping experience with us.

PERSONALIZED STATIONERY ORDERS

Design Specifications

Our Collection Suites are intentionally designed.  We cannot offer major changes to any Collection piece beyond the personalization options stated on the product page. If you are interested in a fully custom order please contact us for a complimentary consultation. You can book online or call the store to check availability.

When you receive a proof, it is your responsibility to review it for any errors, such as spelling, date, or punctuation.  Once your item has been approved and is sent to print, we cannot make any further changes.  If your item has been sent to print with an error that you failed to correct during the proofing process, you will be responsible for any reprinting costs.

Pricing

Any and all pricing listed on this website represents the full retail price in United States dollars.  We are required to collect sales tax from you even if you reside in a state wherein we have no physical presence, pursuant to South Dakota v. Wayfair.

 

Production Times

Once your order has been placed, you will receive a digital proof within 3 business days. If you fail to include any required information on your order (such as proof approval) we cannot proceed with your order until such information has been provided to us.  We may follow up with you regarding this information, but it is ultimately your sole responsibility to provide us with complete information. 

One complimentary proof is included with your order. For changes to the original order (ink color, envelope color, and/or text) an additional fee of $10 will be applied to your order for each subsequent proof request. If your proof contains an error on our behalf, we will reproof at no cost to you.

 

The production of your piece will not begin until we have received your approval on the digital proof we provide; therefore, all production timelines which may have been provided to you cannot be guaranteed until and unless you provide us with your approval. Failure to do so may incur further delays in the proofing and/or production timelines.  We are not responsible for any delays that may occur in the design and production of your order due to your failure to provide us with any and all necessary approvals.

 

Estimated production times are based on availability and subject to change. If there is a delay on your order we will notify you by email.
 

Shipping

Shipping costs are included in your total.  All physical orders are shipped via UPS Standard Ground, which may take between 3-7 business days depending on your location.  Once an order is shipped, we can no longer be responsible for its handling.  A tracking number will automatically be assigned to the shipment, but we will have no access to information regarding progress of the shipment beyond the tracking information provided by UPS.  Because we ultimately cannot control the final timeline of the shipment once it has been turned over to UPS, we strongly encourage you to place your order as early as possible to avoid any delays.  We are not responsible for any loss(es), delay(s), or damage(s) incurred during shipment.

 

Returns

Because our products are made specifically to your specifications, orders are not eligible for return, exchange, or cancellation. If there is a printing error due to a mistake on our part, the item will be reprinted at no cost to you. If there is an error in the proof provided to you and you approve the incorrect design and/or wording, you will be responsible for the cost of reprinting.

 

Privacy

We strongly respect your privacy.  In order to fulfill your order, we may require that you provide us with certain personal information.  Such information will not be used for any purpose beyond communicating with you and fulfilling your order.  We will never share or sell your information with or to any third party.  For more details, please read our Privacy Policy.

 

Copyrights

All designs, images, works of art, and products displayed, advertised, and/or sold on this website or on any item you order therefrom are the sole property and copyright of Paper Place, unless explicitly indicated otherwise.  All designs, images, works of art, and products used and/or conveyed during the proofing process are the sole property and copyright of Paper Place.  These designs, images, and works of art may not be used for personal use, reproduction, creation of derivative works, or otherwise.  All content on this website is copyrighted upon its creation, and is governed by the United States Copyright Act of 1976 (USCA).  No design, image, work of art, or product sold on this website or provided to you at any stage of the design process shall be deemed a work made for hire under the USCA unless explicitly stated otherwise.  Jurisdiction and venue for any intellectual property dispute shall be deemed proper in the United States District Court for Travis County, Texas.

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For Customer Service contact 512.451.6531 or

 

sales@paperplaceaustin.com

© 2020 Barbee & Ranney Investments Inc. DBA Paper Place

 

4001 North Lamar Blvd | Suite 540 | Austin, Texas 78756